Refunds & Cancellations

Last updated: 11 October 2026

Every gift we make is made to order for one person, so our rules are a little different from a normal shop. We want you to be happy, so please talk to us first.

Before you pay

• Sending a brief and chatting with us is free. You can stop at any time.
• You can ask for changes to a quote before you accept it.

Cancelling after you pay the advance

• Before we start work (before we begin your design, buy materials or book anything): you can cancel and we refund your advance in full.
• After we start work: the advance is not refundable, because it covers the time and materials already used. We will always tell you when work begins.
• After the gift has shipped or been handed over: we cannot cancel, because the gift has been made for you.

Changes to your order

Small changes after the design is approved are usually fine. Bigger changes may cost extra, or may not be possible once making has started. We will tell you before we do anything.

If something is wrong

• Damaged, or not what we agreed: message us within 48 hours of delivery with clear photos. We will repair it, remake it, or refund you, whichever is fair.
• Late delivery: if we miss the agreed date because of us, tell us. We will do our best to put it right and may refund part of the balance.
• Wrong details from you (for example a wrong address): we cannot refund the cost of delivering again.
• Food and flowers are fresh. Please check them when they arrive.

When we cannot make it

If we are unable to make your gift, we will refund everything you have paid.

How refunds are paid

Refunds go back to the account you paid from, by UPI or bank transfer, usually within 5 to 7 working days after we agree.

Contact

You can message us in the chat on this website.